general

musikkidivari.fi j.puolitaival, business ID: 2505698-3, sells products to companies and individuals. these terms of delivery apply to ordering products in our online store and similar deliveries.

these terms of delivery are valid from 14 January 2024. we can change the delivery conditions unilaterally from time to time, so please familiarize yourself with our delivery conditions in advance every time you order products from our online store.

products, product prices and taxation

the characteristics and prices of the online store's products are presented in connection with the product presentation of each product. we reserve the right to change prices and delivery costs, so please check prices from the shopping cart before you accept the order. all products on sale are marginally taxed according to the margin scheme (second-hand goods), so they do not include deductible VAT.

grading and condition guide

The grading of the product is indicated after the product name. You can read more about gradings here: grading and condition guide

product availability

all products on sale can be found in our own warehouse. the probability of a inventory balance error is small, but possible. We will notify you of an inventory balance error as soon as possible.

ordering and contract

you can order products on the homepage of our online store by transferring them to the shopping cart and confirming the order and paying for the contents of the shopping cart in the payment service. when ordering from our online store, you are required to have familiarized yourself with and agreed to our delivery conditions valid at any given time. you understand that your order, accepted and confirmed by us, is, except for what is mentioned later about the right of cancellation, binding and creates a contract between us with these terms of delivery.

you can read more about shipping methods here: shipping and payment information

shipping method

we will deliver your order using one of the available delivery methods mentioned on our website, which you choose when placing your order.

you can read more about shipping methods here: shipping and payment information

order and payment confirmation

after a successful order, an order confirmation will be sent to your e-mail, so you enter your e-mail address when you place the order. the payment method used is also confirmed in the order confirmation.

shipping and delivery time of orders

orders are generally mailed on the business day following the order date. exceptional situations do occur, but we always try to handle the mailing as quickly as possible.

you can read more about different shipping methods and their estimated delivery times here: shipping and payment information. the delivery time is an estimate and the delivery time may also be longer.

right of cancellation and return conditions

if you are a consumer, you have the right according to the finnish consumer protection act to cancel the order by notifying us of this no later than 14 days after receiving the goods.

the cancellation notification must be made clearly to our e-mail musiikkidivari@musiikkidivari.fi. in response, you will receive instructions for the return.

the right of return does not apply to audio or video recordings delivered sealed and opened.

if necessary, the returner must prove that the goods have been returned within the deadline, for example with a return receipt. the returner must pay the costs arising from the return. these costs will not be reimbursed to the returner.

when returning a delivered order, include your name and contact information.

we will accordingly return the money you paid for the order without delay in accordance with the consumer protection act.

note! uncollected shipment is not a return according to the consumer protection act. for uncollected shipments, we charge €10 for postage and handling costs, which is deducted from the amount you pay. it is also possible to send an uncollected shipment again, in which case the customer pays the shipping costs.

shipment check, error and problem situations

please check the delivery as soon as you receive it. if the product has been lost or damaged during transport or otherwise does not correspond to your order or is incorrect, please notify us as soon as possible and no later than 14 days by email to the address: musikkidivari@musiikkidivari.fi, and we will agree on how to get the error corrected.

in the business-to-consumer contracts we comply with the mandatory error liability provisions of the consumer protection act regarding errors.

limitation of liability

musiikkidivari.fi j.puolitaival is not responsible for any indirect or direct or other damage related to the order, delivery or product or caused by any of the above, except until a mandatory provision in the consumer protection act or other mandatory law has stipulated otherwise with regard to the damage in question.

disagreements

we try to settle any disagreements regarding your order primarily by agreement, so please contact us first: musiikkidivari@musiikkidivari.fi or 0405485272.